Services & Rates

Services & Rates

Company: Pacific Audio & Communications, Inc. (PAC) has been in Hawaii since 1991. Our company’s headquarters is on Maui and is headed by Phil (Pres.) and Pat (V.P.) Mulligan. Offices are located in Maui & Kauai. Please see our web site for more information.

Services: PAC designs, engineers, installs, programs and maintains the following electronic systems; custom audio and video, controls integration, digital telephone, lighting control, networking (LAN), structured wiring (phone, cable, network) security, video surveillance and other related technologies.

Our rates are as follows:

Initial meeting/consultation: Fee may apply

Budgetary Proposal w/system Allowances: No Charge

Provide System Design Proposal: Fee TBD Based on work to be completed (A non-refundable design fee that will be applied towards the balance due should the proposal be accepted by the customer).

Additional consultation, engineering, installation and service labor: $100.00 per hour

Programming labor (All Systems): $125.00 per hour

E-waste Disposal Fee: $50-$100

Service calls: Initial Service call, (1-hour min.) will be $125. Above rates apply after the first hour. All rates are per technician – per man hour.

Credits: When on the job for time and material work it is common for us to get phone calls related to another job.  Any time taken away from a job for this reason will be removed from the total time for that customer or job. Customers will not be charged for a technician’s time while on a service call for them if the technician is dealing with another customer’s job on the phone.

Weekend and After Hour Rates: After hours work begins at 6:00pm week days and will be $142.50 per hour. Weekend work required by the customer will be charged at the rate is $190.00 per hour.

Emergency calls: Billing time for all emergency calls required by the customer will begin from when the technician leaves the office or his home until the technician returns back to the office or his home and will be $285 per hour.

Holidays Observed by PAC:

New Year’s Eve & Day

4th of July

Memorial Day

Labor Day

Thanksgiving & Day after Thanksgiving

Christmas Eve & Day

Payment: Customers who do not have an account with PAC will be required to provide a credit card to hold their appointment, a credit card authorization form will be provided. At the end of the service work performed, Customer may pay by check and/or credit card. We accept VISA, MC and Amex.  All account customers will be billed with payment due net. 30 days.

Customer provided equipment: Unless special arrangements are made during contract negotiation, all jobs where the customer has elected to provide their own equipment will be charged at the weekend hourly rate. We select equipment specifically for its suitability for a particular job and the features it has that enable us to set up and program the system for optimum operation.  It is common for customers to provide their own equipment that don’t have the features we require to make the system work properly.  Subsequently we spend additional, unplanned, time and effort to make systems work properly. PAC will not warranty or service any equipment that it does not sell.

Services and rates subject to change per year