Services- Standardized practices. Unrivalled results.
Our staff is continually trained on the latest industry trends and products in order to deliver a wide variety of first-class services. Through our wide-reaching capabilities we offer technology solutions entirely tailored to your needs.
HOME TECHNOLOGY INSPECTIONS
When you’re moving into a new home, you want to make sure the infrastructure is up-to-par. Shouldn’t you make sure the technology in your house is updated, as well? We at Pacific Audio & Communications offer technology surveys for homebuyers and real estate agents throughout Hawaii to ensure that you are able to make the most of the systems in your new home as soon as you move in. We not only help you identify what technology exists in the house but also how old it is, what its remaining life expectancy is and what’s still serviceable. After all, if the house you’re moving into has technologies are years if not decades old, you might not be able to get replacement parts should anything need to be fixed. We’ll help you identify any potential issues and also provide a roadmap and recommendations for how to get the technology in the home up-to-date.
Consultation
To create personalized technology solutions for you, we need to know as much as we can about you. All of our projects begin with a thorough needs analysis. After asking a variety of questions to ascertain your needs and performance expectations, we’ll advise you on the products and solutions that make the most sense for your lifestyle or business. We’ll cover your space room-by-room, in many cases doing a physical walk-through, to better understand how you use each room and the ways you could integrate technology for added comfort and efficiency.
System Documentation
Once we’ve undergone that original needs analysis we’ll document it to include your specific budget qualifications and performance expectations. The initial design proposal outlines the subsystems you want to include in your Honolulu, HI home in an easy-to-follow room by room format. We go in-depth to outline the features and functionality for each room when it comes to lighting, audio, video and networking. For example, we’ll document which rooms should have Wi-Fi coverage and the different shading models you may want to include in each. After presenting the project specification, we’ll integrate any of your feedback before proceeding to the project design.
Design & Engineering
We take the approved project specifications and interpret them with exacting detail to match all of the capabilities and functionality you expect. At this stage we’ll outline hardware model numbers and prices as well as all the labor needed to execute the job. Backed with Computed Aided Design (CAD) technology and project drawings, our engineering team crafts a comprehensive plan for all technicians and trade partners to follow. These include vital information on low-voltage wiring, looping and grouping of lighting loads, engineering schematics, rack elevations and keypad specifications.
Programming
No project is complete without the programming and system configuration needed to create a platform that brings all your technology together. Reliable programming serves as a universal language between your lighting control systems, audio, video, security and more. Each one of our programmers brings their technical expertise to create an effortless control experience via touch screens, keypads, remotes and smart devices. Every job is unique so we will tailor your system interfaces to match your project’s capabilities and desired functionality.
Performance Calibration
Expert calibration is required to achieve the full potential of your AV equipment. We follow an established process using state-of-the-art microphones and measuring tools to find the ideal speaker setup and layout for the room. Our solutions result in better imaging, a more accurate soundstage and fuller bass response. Relying on expert certifications, our technicians will also optimize your video performance by adjusting balance, contrast and sharpness to match your room requirements as well as your desired application and functionality.
System Monitoring
System Monitoring is available upon request, equipment and subscriptions for that equipment may be required depending on your specific needs and will be billed according to our regular service rates (minus travel time). Our technicians can actively monitor all your network and IP-connected devices from a remote connection. From a centralized performance dashboard they can immediately gauge the status of all your devices. They will see a real-time update on lighting, climate, security and AV components and know immediately if there are issues that need to be resolved. Just as important, they’ll automatically download any new software upgrades or patches. As part of your smart home system monitoring, we’ll also conduct regular network performance tests since latency is often a cause for performance issues.
MAINTENANCE & SUPPORT
We offer world-class service for all our projects in the form of ongoing maintenance and support to resolve any issues quickly and efficiently. All technology experiences some wear and tear so we constantly fine-tune your system to ensure it meets all your performance and functionality standards. We offer service plans tailored to your project which include 24/7 remote system management, tech support, priority response time and yearly on-site tech reviews. We’ll also serve as your technology advisor and let you know when we hear of new technology that may enhance your system performance.
Pacific Audio & Communications
is Proudly HTA Certified
What’s different about HTA Certified companies?
- Seasoned professionals with proven technical expertise
- World-class ongoing aftercare service
- Endorsements from manufacturers, local industry peers, and design/build professionals
- Comprehensive background checks for all new employees
- Proven, stellar business performance
- Ability to deliver high-performance enterprise-grade computer networks
- An exceptional reputation you can trust
What to Expect from an HTA Certified Company
When you hire someone to transform your home, the installation firm you choose will have an immense impact on how you live. The Home Technology Association, an unbiased third party organization, has taken the guesswork out of deciding who is trustworthy, who is technically qualified and which companies have a proven history of taking unrivalled care of their clients. When you hire a company who has been evaluated and certified to meet the HTA’s stringent standards, you can rest easy in the knowledge that you will love your new home technology.
HTA Budget Calculator
Have a new project?
The Home Technology Association’s brand-agnostic budget tool is the first step. Just answer 20 questions for a realistic, unbiased budget range for your next project.
