Former King customers will get the same level of care and professionalism from Pacific Audio & Communications, and there will be no disruption in your service

First off, all of us at Pacific Audio & Communications want to extend a warm welcome to the King Integration customers who’ve recently joined our community. We understand how a transition like this can be a challenge, and we know you have questions about us, what we do and how this change impacts your existing home automation systems.

These questions are perfectly understandable, and we want to hear from you. But we also thought it would be helpful to give you a brief overview of our company, the services we provide and what you can expect in the days and months ahead as this changeover occurs. While we have locations all over Hawaii, we want to reassure the new members of our family in the Kailua-Kona region that we’re here for all your home automation needs.



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WHO WE ARE

Since our founding in 1991, PAC has worked tirelessly to establish ourselves as the premier electronics systems integrators not only in Hawaii, but other states such as California and Nevada. In Hawaii, we have officers in Maui, Kauai, Oahu and The Big Island. Our team has completed more than 1,000 installations and been recognized for our work in major industry publications. We’ve earned other awards as well, including a Best Overall award in the Large Home Theater category during the 2008 CEDIA Expo.

WHAT WE OFFER

Our approach is to work with homeowners as well as building professionals – architects, designers, contractors, electricians, etc. – to provide complete, easy-to-use solutions that blend well with your home’s interior aesthetic. We design and install a wide range of home automation systems, including custom home theaters and media rooms, home networking, automated security, distributed audio and video systems, lighting control and energy management.

Our service doesn’t end once your system is installed, however; through our Client Care Program, we provide ongoing technical support after your system is up and running. We monitor system performance and take care of routine maintenance to keep everything working smoothly. We can even put your home into vacation mode when you’re away on long trips to save energy and prolong the life of your equipment.

WHAT YOU CAN EXPECT

Now that we’ve acquired King Integration, we want to reassure their former clients that they can expect the same level of care, service and excellence we provide for our own clients. If you were a King Integration customer, your current systems and services shouldn’t see any change.

Should any issues arise, feel free to let us know and we’ll take care of you. We’ve even brought on the King team to work out of our Kona location, where they’ll lend their experience and expertise to help us serve our new customers. We’re committed to making this transition as smooth as possible for everyone involved.

Have more questions about PAC and how the King acquisition will impact you? Please contact us with any concerns you may have. You can call our office on the Big Island at 808-938-1321, fill out our online contact sheet or click on the chat box in the corner of your browser.