Pacific Audio & Communications is Still Safely Serving Our Customers

PAC will stay open as a federally mandated essential business

As businesses close throughout the country to aid in social distancing and halting the spread of COVID-19, we have been designated by the government as an essential business that may remain open to support our community during this time. That being said, we’re not conducting business as usual. Your safety is greatly important to us, which is why we’ve implemented special steps to protect clients and staff during the COVID-19 outbreak in the US. You can explore the steps we’ve taken here.

Technology integrators have been labeled an essential business by the Department of Homeland Security Cybersecurity and Infrastructure Agency (CISA) in large part since we’re vital to homeowners setting up home offices and learning environments. Integrators are also recognized for their role in keeping a strong networking infrastructure throughout the country as other essential organizations also need support during this challenging time. 

During this critical period, we are committed to helping our clients stay connected, support remote learning for the nation’s children, and protect our clients’ properties and families. 

Though networking and communications infrastructure are the primary reasons for our essential business designation, we will also be available for any service, support, and installation of vital home technology systems including security, surveillance, lighting control, entertainment, and more. A strong network is essential for much of the country right now, and we are here to support your needs.

PAC is following and exceeding CDC and WHO guidelines to the point that we are wiping phones down. We are still going into homes but are calling prior to doing so, in order to make sure no one has been sick or quarantined. Our team wants to ensure social distancing is practiced in the house, and we will clean as we go through the house and before we leave it.

While the DHS has provided these general recommendations, it is still up to the states to set their own regulations and restrictions. As of 3/25/2020, Governor Ige has declared a stay-at-home order in Hawaii. Kauai has a curfew, but other island operations are as normal under the order.

As an essential business, PAC will remain open with some restrictions (like office personnel working from home). We have mandate from the state to continue operations and have documentation on our vans.

Please feel free to reach out to us here if we can be of service, and please stay safe!

Safety Precautions Taken by Pacific Audio & Communications in Response to COVID-19

The team at PAC is keeping an eye on all the latest news about the COVID-19 outbreak in the United States and around the world, and we are taking all necessary precautions to keep our employees, clients and community safe during this time. Health precautions and protocols in line with WHO and CDC directives are taking place throughout our organization to reduce the spread of disease. Every day our team reviews up-to-date recommendations to ensure we’re doing everything to curb the spread of COVID-19.

Though these may change over time, here are the current steps we are taking to reduce the risks associated with this novel coronavirus:

• Every technician is equipped with hand-sanitizer with at least 60% alcohol to clean their hands. It is also readily available at our showrooms, offices and work sites to be used by all of our employees. In addition, all employees must wash their hands with soap and water for at least 20 seconds.
• Employees who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100.4° F ​​[37.8° C​] or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Employees are instructed to notify their supervisor and their healthcare provider immediately upon experiencing any symptoms.
• Measures are in place to address employees who have recently traveled or have family members who have tested positive for COVID-19. They will go through a CDC-directed risk assessment for potential exposure and be directed to stay home if necessary. 
• Disinfectant wipes are readily available throughout our job sites and permanent locations to wipe down frequently touched surfaces including workstations, countertops, doorknobs, remotes, and touchpanels. In the field, our installers also have wipes handy to wipe down tools and equipment before and after each use.
• Our installers are following strict on-site health and safety guidelines including the use of disposable gloves and sterilization products. 
• We will refrain from shaking hands with clients, and will maintain recommended distances while in your home or business.
• Our technicians are willing to wear N95 masks in your home or business upon request, and are performing necessary sterilization methods before, during and after being on the job-site. Necessary supplies will be on them and in the vans.
• Employees have flexible sick leave policies that offer them the ability to care for themselves and family when needed. 

We appreciate your trust during these unprecedented times, and we take the health and wellbeing of our clients and employees very seriously. To protect our staff, we also ask that our clients communicate if anyone in your home or business is experiencing symptoms or has been exposed to the virus. We also ask that you follow the CDC’s guidelines for preventing the spread of COVID-19 while we are on-site. If you have any questions about these precautions, please do not hesitate to reach out.